Returns & Guarantee

Wrong Product

If we make a mistake on the item(s) we have shipped to you, we will incur all shipping costs relating to the error including making arrangements to have the part (s) shipped back to us and sending the correct part back to you. You must notify us of the error within 10 days of receiving your order.

All Other Returns

Your satisfaction is very important to us. You can return any NEW UNUSED product in the manufacturer’s original packaging for a refund within 10 calendar days from date you have received the part(s).

If you are returning an item because you ordered the wrong item, changed your mind or for any other reason other than defects please fill out  the RMAR (Return Merchandise Authorization Request) An email with instructions will follow.

Please note:

New and unused items must be returned in their original packaging. Items packaged in skin packs are not returnable if opened unless defective. A copy of the RETURN MERCHANDISE AUTHORIZATION (RMA) must be included  inside of the box  and not on the box itself.

No returns on electrical items unless approved by distributor or manufacturer in advance.

Any part which has been installed or shows signs of attempting to be installed cannot be returned.

Helmets cannot be returned for sanitary reasons

Products that have been installed cannot be returned. 

EXCHANGENote: For hygiene reasons we do NOT accept returns on helmets. 

You want to exchange a part? Please place a new order for the item wanted. The item(s) that you send back after receiving your Return Authorization Number will be refunded according to our Returns & Guarantee Policy

REFUNDS
 

 Refunds will be processed and refunded on the original method of payment. We will email a refund confirmation or confirm that charges were reversed where applicable.

Please allow at least 3 to 5 business days after the issuance of a credit or charge reversal for the credited amount  to show on your account.  Some financial institutions may take even longer to process.

Defective parts returned to Dream Cycles Ltd. will either be repaired, replaced or credited as per the manufacturer's discretion. Issuance of a Return Merchandise Authorization number does not necessarily imply that your claim will be accepted. We reserve the right to refuse and return the articles considered unwarrantable.

All returns are subject to actual shipping costs being deducted from refunds unless we made the error. Additionally,  RMA will have  a 20% restocking fee applied to cover costs levied by suppliers.

No returns will accepted 21 days from receiving your order.

See "Return Authorization Merchandise Request"